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Balloon Ride Cancellation, Refunds & Rescheduling Policy

Cancellation Policy:

If you need to cancel or postpone your flight you must give us 48 Hours notice.

Cancellations or postponements can only be made by email or calling 407 415 7283.

If you do not give us sufficient notice or do not show for Flight Check-In, you will not be entitled to a re-scheduled flight nor to any refund.

If we need to postpone a flight it will only be for your safety.

We have a 100% safety record and if, in the opinion of our pilots, weather conditions are not suitable for safe flight operations we will postpone your flight.

We will reschedule you at your earliest convenience.

We suggest that you pick a day near the beginning of your stay so that you have back up days available.

If a mutually convenient time cannot be arranged then we will give you a full refund.

Please note 20% reservation deposit is non refundable unless flight is cancelled due to weather conditions.

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