Testimonials
Customer Service is what makes Orlando Tourist Information Bureau.com a highly visited site.
Your feedback has made it easier and allowed us to become more focused on serving your needs from hotel bookings to wheelchair rentals. Assisting your wishes and desires are our primary goal and continues to be so.
Please continue to let us know how to provide a better service at your convenience and at the right price (we will not be undersold). I, Jaime customer service dept. manager do appreciate your kind words and thank you for referring this comprehensive site to others where we can help fill any of your needs (legal ones).
| Airport Transfer |
Dear Jaime
The taxi service was excellent. Our inward flight was substantially
delayed but the driver stayed around until we arrived and was very
welcoming, helpful and informative. The same driver picked us up
on time for our departure and, again, proved to be a superb ambassador
for you and Orlando.
Many thanks
Angus MacRuary
Hi Jaime,
This was our first trip to Orlando. My first trip with my three
grandchildren (three very different personalities). I can't tell
you how comforting it was to get to baggage claim and to see Glen's
smiling face holding his CRUZ sign! He was wonderful, great with
the kids, informative with me and his service was fast and courteous.
When it was time to leave our hotel at the end of our stay, there
was Glen at the front door of the hotel telling us "Just get
in, I'll take care of everything." And he did...
I have and will continue to recomend your service to friend and
family traveling to Orlando.
Thanks to you and our driver Glen for your part in our GREAT vacation.
Pam Cruz
We will be back next year and plan to again utilize your services.
Our arrival flight was changed placing us in Florida approximately
2-3 hours early. As soon as we contacted your office, there was
a driver to
transport us within minutes. As this also put us at our lodgings
early, Glen talked to the check in people making it possible to
get in a room then. He also arranged for us to stay later then the
normal check out time.
This man was extremely informative, friendly and a true blessing
for our first vacation in Florida.
We will recommend your services to anyone we know vacationing in
Florida.
Thank you for a wonderful beginning and finish to our stay in Florida.
Brenda Reagan
P.S.
Glen will, of coarse, have to be our chauffeur.
| Attraction Tickets Feedback |
Hi,
Yes the tickets were delivered in an extremely prompt manner. Jaime,
your rep was on the ball in getting our tickets to us at a time
that was convenient to us. And the Orientation session he gave us
was very useful in starting to help us find our bearings and a couple
of the pitfalls to look out for. the service we experienced from
start to finish was nothing less than professional at all times.
We have no hesitation in recommending your service to anybody thinking
of coming out to Orlando.
Regards
Fegus Kelly
I can not praise the service received enough it was brilliant!
we had the ticket as soon as we were found by Jaime (we got lost)
and shown to our villa
Regards
Peter Simm
Hello Jaime,
Not 2 seconds after getting off the phone with you yesterday, the
tickets arrived. Thank you very much for the prompt call backs and
attention you gave me. I was a bit hesitant to do business on the
Internet but your agency handled it quite well. Again, my thanks
for your care and attention. You've earned my future business.
Sincerely, Martha Liebenthal.
Jaime,
The family trip to Orlando and Disney World was excellent and the
service that you provided was excellent!!!...I was really surprised
to have our tickets handed to us as we checked-in to the hotel.
Once again, thank you for all of your help and service and we will
keep your files in our archive should we again need your services
in the Florida area.
Take care.
Bob Macocha
| Customer Service |
Jaime
Thanks for your untiring effort...in helping make our trip most
enjoyable... I think part of the enjoyment of this trip is knowing
that someone like yourself is there to help make an most enjoyable
experience... Waiting for more news...till then....take care...God
Bless :-) Thanks a million....again
Alllain St Cyr
Hi Jamie
well we are back in Uk after a lovely holiday in Florida. Thank
you for your help you are a star. I have given your web site to
a couple of friends who will be travelling in the future to Florida,
so hopefully it will bring some trade your way. Once again, many
thanks, I shall miss our e mails !!!!!
Regards
Tina
Hello Jamie:
My name is Angela Byrd and you helped me with my reservations. First
I would like to give you a personal THANK YOU for your professionalism
and promptness in handling my matter. You were outstanding and your
professionalism was the best, I have not had service like this in
years!!!!
I just want to say that I appreciate everything you did for me and
my husband.
Please forward this to your manager for me as a recommendation for
a raise.
Regards,
Marcus and Angela Byrd
| Eco-Tourism Feedback |
Hi Jaime!
Our Adventure was wonderful! The manatees were great and the baby
tiger was lots of fun, I wish there was a way to keep them small
then we could have one. Our entire trip was great fun. We look forward
to coming down again sometime to visit the Keys. This year we will
be going to Albuquerque, NM to visit our son who moved out there
in January. Thanks for the great time we had.
Take Care,
Kim
Had a terrific time and are strongly recommending this tour to
all our friends. My son was overjoyed to actually swim with the
manatees and take the airboat ride. The entire day was money well
spent and with such terrific tour guides and so many friendly people
working with Florida Adventure Tours we will certainly be coming
back for more when we next visit the USA in 3 years time.
Thank you for everything... it was the highlight of our holiday...
and it puts the magic kingdom into second place.
John, Jeannette and Ross McGarrie
| Home & Villa Feedback |
JUST GREAT******GOOD LOCATION CONDO VERY COMFORTABLE AND WELL MAINTAINED
TELEPHONE SERVICE NOT UP TO PAR
WE LOOK FORWARD TO STAYING WITH YOU AGAIN
THANKS ******* THE FRANKLINS
JAMIE,
IT WAS VERY NICE WE HAD A FEW PROBLEMS, BUT WAS ABLE TO WORK THEM
OUT. THIS WAS OUR FIRST TRIP TO ORLANDO AND IT WAS A VERY ENJOYABLE
ONE. THE HOUSE WAS VERY NICE AND VERY CLEAN, I REALLY LIKED THAT,
AND WE TRIED TO LEAVE IT IN GOOD SHAPE AS WELL.
IF WE GET TO COME BACK IN THE FUTURE WHICH I HOPE WE DO WE WILL
BE
RENTING A HOUSE, IT WAS GREAT;;;;
THANKS FOR ASKING,
BETTY lISEMBY
| Scooter Rentals |
Hi Jaime,
I'm only too pleased to comment on the level of serviced that we
received from you. We rented a scooter for the two weeks that we
were in Orlando, it was delivered within an hour of giving you our
villa address and the scooter was in excellent condition and worked
very well throughout. Your staff couldn't have been more helpful
when I thought that I had lost the key, I phoned on my mobile and
lost the signal half way through the call, but you were very quick
to return the call and arrange to deliver a replacement key. (The
key was found in the place I should have looked first; according
to my wife!!!!!) Collection was right on time. Altogether a top
rate service at a very good price. We will definitely be in touch
when we come back again.
Many thanks.
John Mackeprang
Jamie,
Actually, it worked out perfectly. The delivery was as promised,
the cost was as agreed, the performance was flawless, the loading
and unloading were easier than expected, and the pickup went without
a hitch.
The only problem is that I had to use one at all. In spite of how
well the experience went, I'm hoping that by the time we make another
trip there, I won't have to resort to a scooter to get around the
parks.
Bruce Warner
GOD BLESS AMERICA!
| Sightseeing Feedback |
Kennedy Space Center
The excursion was very good and interesting. Our guide was helpful
and gave us some tips what is worth seeing. I enjoyed it.
Martina
Hi, well this is my feedback on the Clearwater Beach experience:
Organizing the trip was quite easy, since Jaime (you) was very quick
and efficient with all my questions through email. I thought that
the bus trip was really great - it was a comfortable, relatively
short ride and the bus driver was very friendly. He chose some good
films to show and pass the time. Only had a minor difficulty with
confirming our residual payment for the trip (because we had already
paid a deposit through Touristrips in advance) which wasn't listed
on the bus driver's list but it was fortunately fixed after he called
Orlando At Your Service. The beach
was very nice (notwithstanding the weather since it was cloudy and
did begin to rain for a bit) and it was ovearall, a pleasant experience.
If I ever go back, I would very likely organize a trip with you
again because it was easy, effective and reasonably priced.
Thanks,
Stephanie
| Vacation Packages Feedback |
Thank you very much Jaime.
Yes, everything was great. Parc Corniche was nice and the resorts
that we toured was very nice as well. It rained everyday that we
were there, but we still had fun.
Thanks
Nicole Chance
UK Freephone: 0-800-032-8108
10AM - 10PM Monday - Sunday