Customer Service is what makes Orlando Tourist Information Bureau.com a highly visited site.
Your feedback has made it easier and allowed us to become more focused on serving your needs from hotel bookings to wheelchair rentals. Assisting your wishes and desires are our primary goal and continues to be so.
Please continue to let us know how to provide a better service at your convenience and at the right price (we will not be undersold). I, Jaime customer service dept. manager do appreciate your kind words and thank you for referring this comprehensive site to others where we can help fill any of your needs (legal ones).
The taxi service was excellent. Our inward flight was substantially delayed but the driver stayed around until we arrived and was very welcoming, helpful and informative. The same driver picked us up on time for our departure and, again, proved to be a superb ambassador for you and Orlando.
This was our first trip to Orlando. My first trip with my three grandchildren (three very different personalities). I can't tell you how comforting it was to get to baggage claim and to see Glen's smiling face holding his CRUZ sign! He was wonderful, great with the kids, informative with me and his service was fast and courteous. When it was time to leave our hotel at the end of our stay, there was Glen at the front door of the hotel telling us "Just get in, I'll take care of everything." And he did...
I have and will continue to recomend your service to friend and family traveling to Orlando.
Thanks to you and our driver Glen for your part in our GREAT vacation.
We will be back next year and plan to again utilize your services.
Our arrival flight was changed placing us in Florida approximately 2-3 hours early. As soon as we contacted your office, there was a driver to
transport us within minutes. As this also put us at our lodgings early, Glen talked to the check in people making it possible to get in a room then. He also arranged for us to stay later then the normal check out time.
This man was extremely informative, friendly and a true blessing for our first vacation in Florida.
We will recommend your services to anyone we know vacationing in Florida.
Thank you for a wonderful beginning and finish to our stay in Florida.
Glen will, of coarse, have to be our chauffeur.
|Attraction Tickets Feedback|
Yes the tickets were delivered in an extremely prompt manner. Jaime, your rep was on the ball in getting our tickets to us at a time that was convenient to us. And the Orientation session he gave us was very useful in starting to help us find our bearings and a couple of the pitfalls to look out for. the service we experienced from start to finish was nothing less than professional at all times. We have no hesitation in recommending your service to anybody thinking of coming out to Orlando.
I can not praise the service received enough it was brilliant!
we had the ticket as soon as we were found by Jaime (we got lost)
and shown to our villa
Not 2 seconds after getting off the phone with you yesterday, the tickets arrived. Thank you very much for the prompt call backs and attention you gave me. I was a bit hesitant to do business on the Internet but your agency handled it quite well. Again, my thanks for your care and attention. You've earned my future business.
Sincerely, Martha Liebenthal.
The family trip to Orlando and Disney World was excellent and the service that you provided was excellent!!!...I was really surprised to have our tickets handed to us as we checked-in to the hotel.
Once again, thank you for all of your help and service and we will keep your files in our archive should we again need your services in the Florida area.
Thanks for your untiring effort...in helping make our trip most enjoyable... I think part of the enjoyment of this trip is knowing that someone like yourself is there to help make an most enjoyable experience... Waiting for more news...till then....take care...God Bless :-) Thanks a million....again
Alllain St Cyr
well we are back in Uk after a lovely holiday in Florida. Thank you for your help you are a star. I have given your web site to a couple of friends who will be travelling in the future to Florida, so hopefully it will bring some trade your way. Once again, many thanks, I shall miss our e mails !!!!!
My name is Angela Byrd and you helped me with my reservations. First I would like to give you a personal THANK YOU for your professionalism and promptness in handling my matter. You were outstanding and your professionalism was the best, I have not had service like this in years!!!!
I just want to say that I appreciate everything you did for me and my husband.
Please forward this to your manager for me as a recommendation for a raise.
Marcus and Angela Byrd
Our Adventure was wonderful! The manatees were great and the baby tiger was lots of fun, I wish there was a way to keep them small then we could have one. Our entire trip was great fun. We look forward to coming down again sometime to visit the Keys. This year we will be going to Albuquerque, NM to visit our son who moved out there in January. Thanks for the great time we had.
Had a terrific time and are strongly recommending this tour to
all our friends. My son was overjoyed to actually swim with the
manatees and take the airboat ride. The entire day was money well
spent and with such terrific tour guides and so many friendly people
working with Florida Adventure Tours we will certainly be coming
back for more when we next visit the USA in 3 years time.
Thank you for everything... it was the highlight of our holiday... and it puts the magic kingdom into second place.
John, Jeannette and Ross McGarrie
|Home & Villa Feedback|
JUST GREAT******GOOD LOCATION CONDO VERY COMFORTABLE AND WELL MAINTAINED
TELEPHONE SERVICE NOT UP TO PAR
WE LOOK FORWARD TO STAYING WITH YOU AGAIN
THANKS ******* THE FRANKLINS
IT WAS VERY NICE WE HAD A FEW PROBLEMS, BUT WAS ABLE TO WORK THEM OUT. THIS WAS OUR FIRST TRIP TO ORLANDO AND IT WAS A VERY ENJOYABLE ONE. THE HOUSE WAS VERY NICE AND VERY CLEAN, I REALLY LIKED THAT, AND WE TRIED TO LEAVE IT IN GOOD SHAPE AS WELL.
IF WE GET TO COME BACK IN THE FUTURE WHICH I HOPE WE DO WE WILL BE
RENTING A HOUSE, IT WAS GREAT;;;;
THANKS FOR ASKING,
I'm only too pleased to comment on the level of serviced that we received from you. We rented a scooter for the two weeks that we were in Orlando, it was delivered within an hour of giving you our villa address and the scooter was in excellent condition and worked very well throughout. Your staff couldn't have been more helpful when I thought that I had lost the key, I phoned on my mobile and lost the signal half way through the call, but you were very quick to return the call and arrange to deliver a replacement key. (The key was found in the place I should have looked first; according to my wife!!!!!) Collection was right on time. Altogether a top rate service at a very good price. We will definitely be in touch when we come back again.
Actually, it worked out perfectly. The delivery was as promised, the cost was as agreed, the performance was flawless, the loading and unloading were easier than expected, and the pickup went without a hitch.
The only problem is that I had to use one at all. In spite of how well the experience went, I'm hoping that by the time we make another trip there, I won't have to resort to a scooter to get around the parks.
GOD BLESS AMERICA!
Kennedy Space Center
The excursion was very good and interesting. Our guide was helpful and gave us some tips what is worth seeing. I enjoyed it.
Hi, well this is my feedback on the Clearwater Beach experience:
Organizing the trip was quite easy, since Jaime (you) was very quick and efficient with all my questions through email. I thought that the bus trip was really great - it was a comfortable, relatively short ride and the bus driver was very friendly. He chose some good films to show and pass the time. Only had a minor difficulty with confirming our residual payment for the trip (because we had already paid a deposit through Touristrips in advance) which wasn't listed on the bus driver's list but it was fortunately fixed after he called Orlando At Your Service. The beach
was very nice (notwithstanding the weather since it was cloudy and did begin to rain for a bit) and it was ovearall, a pleasant experience. If I ever go back, I would very likely organize a trip with you again because it was easy, effective and reasonably priced.
|Vacation Packages Feedback|
Thank you very much Jaime.
Yes, everything was great. Parc Corniche was nice and the resorts that we toured was very nice as well. It rained everyday that we were there, but we still had fun.