Disney Ends Guest Assistance Program

Due to abuse of Disney’s Guest Assistance Program by non-disabled guests, including faking disabilities in order to rent wheelchairs, hiring disabled people to accompany them on Disney vacations in order to bypass queues, and other fraudulent activities, Disney has decided to replace the program.

The program, which allowed guests with both apparent and non-apparent disabilities immediate access to FASTPASS queues in order to facilitate their use of rides, is to be replaced with a new system in order to accommodate guests who are unable to wait in conventional queue environments due to a disability (including non-apparent disabilities) while preventing fraud.

Disability Assistance System

The new program, called the Disability Assistance System, will offer special needs guests a return time for an attraction based on the current wait time, similar to the current FastPASS system.

These changes have prompted outcry from the special needs community, many of whom feel that this new system is a poor solution and are disappointed that the community is essentially being punished for the actions of others.

The new system, many are arguing, is especially not keeping the needs of those with mental and/or communication disorders, such as Autism, in mind (imagine explaining to your Autistic child that, no, we can’t go on the ride right now, we have to come back in two hours, and having to do so again and again and again all day for every single ride).

Additionally, since the new DAS card. only allows guests to enter only one return time for one attraction at a time, the new card is actually more of an inconvenience than an accommodation.

Once the return time is entered, the guest must wait the 60-plus minute wait-time, return to the attraction, and ride it before they can put another attraction on their card.

This would be inconvenient for any Disney guest, but for those whose needs often result in very, very short days in the park, it can mean not being able to visit Disney at all.

Whether the new system will run smoothly or whether Disney will listen to the constructive criticism of the special needs community remains to be seen.

In any case, the new Disability Assistance System has been implemented at Disneyland and California Adventure Park in Anaheim, California, and in Orlando at Walt Disney World.

Disney Mobility Scooters

If you need a scooter to get around, it's first come first serve basis at the parks.

The ECV's usually are all taken within a couple of hours of park opening.

They also cost a lot more if you're lucky enough to rent one.

Disney Scooter Rental Prices

Price ComparisonDisney PriceOur PriceYou Save
1 week-300 lbs/-21 stone$350$180$170
1 week 300-450 lbs/22-32 stone$350$200$150
2 weeks-300 lbs/-21 stone $700$280$470
2 weeks 300-450 lbs/22-32 stone $700$300$400

Click the blue reserve button to save $$ on your next Orlando scooter rental!


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